Table of contents.

The front cover.

Introduction.

What you should know.

What’s in this ebook?

Who should read this ebook?

How to read this ebook.

SECTION 1. Two shelters grapple with progress.

Shelter 1: It’s a waiting game.

Shelter 2: Adopt Ozzie with your phone.

SECTION 2. Animal shelters are stuck in time.

Their fear of liability impedes progress.

They continue to measure the wrong things.

They lack progressive leadership.

SECTION 3. Using technology for good saves lives.

Let’s start with the adopter’s journey.

It’s not just the technology. Shelters need to be data-driven, too.

SECTION 4. The irony: Covid-19 inspires new lifesaving programs.

Adopt from home programs.

Community & peer-to-peer fostering.

Community-based rehoming & reuniting.

Consolidated pet data.

Curbside pickup & animal delivery.

Transitioning to case management.

Telemedicine & virtual vets.

Interdisciplinary social services.

SECTION 5. Nine actions animal shelters need to take now.

Embrace intervention programs.

Transform the shelter medical clinic.

Improve community and volunteer relationships.

Prioritize senior, medical, and behavior dogs.

Be deliberate—and careful—with breeding programs.

Up the marketing and branding game.

Engage the community in animal welfare legislation.

Enable small and specialty rescue groups.

Modernize existing infrastructure.

Animal rescue glossary.

The back cover.

Our call to action.

About the author.

Closing credits.